Customer Service
Overview
The Customer Service Certificate program provides the educational competencies necessary for entry-level, professional employment in the numerous multi-dimensional careers of customer service. Students who complete the program will demonstrate the necessary skills to support the success of organizations committed to excellence in customer service.
The focus of the comprehensive, short-term Customer Service Certificate will be providing students with training in computer skills, communication (speaking and listening) and interpersonal skills, sales, and marketing techniques. They will also understand decision-making practices as well as be knowledgeable about and value the diverse backgrounds of customers.
Program Type
Academic CertificateHow to Enroll
To pursue this degree, you must apply to MTC using our online application.
Questions?
Sample Program Plan and Costs
A minimum of 24 semester credit hours is required for this certificate.
Students must meet all exit program competencies for graduation from this program.
Students must earn a grade of "C" or better in all of the courses offered within the Business and Information Systems Technology departments for the grade to count toward graduation. This includes courses with the following prefixes: ACC, AOT, BUS, CPT, IST, MGT and MKT.
Class Delivery Methods
View current courses offered via our online course directory.
| On-Campus | Traditional. Classes meet on campus. |
|---|---|
| Virtual | 100% online. Meets with a live instructor and classmates on specific days, at specific times. Uses web conferencing software, like Zoom. |
| Hybrid | Some classes on campus. Some classes online or virtual. |
| Online | 100% online. Due dates for projects and assignments. Self-paced work on your time. |
Full Time Schedule
| Semester | Course ID | Course Title | Classroom | Online | Hybrid | Virtual | Credits |
|---|---|---|---|---|---|---|---|
| Semester 1 (12 Credit Hours) |
AOT-105 |
Keyboarding Keyboarding ID: AOT-105 Credit Hours: 3 This course focuses on the mastery of touch keyboarding. |
• | • | 3 | ||
| AOT-134 |
Office Communications Office Communications ID: AOT-134 Credit Hours: 3 This course is a study of grammar, punctuation, and written communication skills for the office environment. |
• | 3 | ||||
| AOT-180 |
Customer Service Customer Service ID: AOT-180 Credit Hours: 3 This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal and nonverbal communication skills, effective telephone techniques and cultural diversity in the workplace. |
3 | |||||
| CPT-170 |
Microcomputer Applications Microcomputer Applications ID: CPT-170 Credit Hours: 3 This course introduces microcomputer applications software, including word processing, data bases, spreadsheets, graphs, and their integration. |
• | • | • | 3 | ||
| Semester 2 (10 Credit Hours) |
MKT-135 |
Customer Service Techniques Customer Service Techniques ID: MKT-135 Credit Hours: 3 This course is a study of the techniques and skills required for providing customer service excellence, including illustrations to turn customer relations into high standards of customer service, satisfaction, and repeat sales. |
• | 3 | |||
| SPA-101 |
Elementary Spanish I Elementary Spanish I ID: SPA-101 Credit Hours: 4 This course is a study of the four basic language skills: listening, speaking, reading, and writing, including an introduction to the Hispanic cultures. |
• | • | • | 4 | ||
| SPC-209 |
Interpersonal Communication Interpersonal Communication ID: SPC-209 Credit Hours: 3 This course is an introduction to the principles of interpersonal communication with emphasis on interpersonal theory as applied to personal and professional relationships. Students will learn to observe and analyze how these principles operate in daily interaction with others. |
3 | |||||
| Total Credit Hours | 22 | ||||||
| Estimated Cost Financial Aid |
$4,400.00 Not including fees and equipment |
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Part Time Schedule
| Semester | Course ID | Course Title | Classroom | Online | Hybrid | Virtual | Credits |
|---|---|---|---|---|---|---|---|
| Semester 1 (6 Credit Hours) |
AOT-105 |
Keyboarding Keyboarding ID: AOT-105 Credit Hours: 3 This course focuses on the mastery of touch keyboarding. |
• | • | 3 | ||
| CPT-170 |
Microcomputer Applications Microcomputer Applications ID: CPT-170 Credit Hours: 3 This course introduces microcomputer applications software, including word processing, data bases, spreadsheets, graphs, and their integration. |
• | • | • | 3 | ||
| Semester 2 (6 Credit Hours) |
AOT-134 |
Office Communications Office Communications ID: AOT-134 Credit Hours: 3 This course is a study of grammar, punctuation, and written communication skills for the office environment. |
• | 3 | |||
| AOT-180 |
Customer Service Customer Service ID: AOT-180 Credit Hours: 3 This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal and nonverbal communication skills, effective telephone techniques and cultural diversity in the workplace. |
3 | |||||
| Semester 3 (3 Credit Hours) |
MKT-135 |
Customer Service Techniques Customer Service Techniques ID: MKT-135 Credit Hours: 3 This course is a study of the techniques and skills required for providing customer service excellence, including illustrations to turn customer relations into high standards of customer service, satisfaction, and repeat sales. |
• | 3 | |||
| Semester 4 (3 Credit Hours) |
SPC-209 |
Interpersonal Communication Interpersonal Communication ID: SPC-209 Credit Hours: 3 This course is an introduction to the principles of interpersonal communication with emphasis on interpersonal theory as applied to personal and professional relationships. Students will learn to observe and analyze how these principles operate in daily interaction with others. |
3 | ||||
| Total Credit Hours | 18 | ||||||
| Estimated Cost Financial Aid |
$3,600.00 Not including fees and equipment |
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What’s next after I complete this program?
Further Your Career
This program gives students the opportunity to advance to higher-level related positions.
Further Your Education
Students can use course credit obtained in this degree to further their education in the Administrative Office Technology degree program.